Appointment Policy

To ensure that you get an appointment for the date and time you desire, we suggest booking all appointments a few weeks in advance using our online booking service. Our website displays the most up-to-date availability. Please note that we require a credit card to reserve your appointment. It is customary to book your follow up appointments before you leave our clinic. Please ensure timely arrival to your appointment. If you arrive more than 10 minutes late, you may be asked to reschedule to avoid disruption of other clients’ appointments.

Payment and Consultations Policy

Booking appointments require a $150.00 deposit at time of online booking which will go towards procedures or skin care on the same day or within a thirty (30) day window. An in-depth medical history and skin evaluation with our board-certified physician will be performed during the consult. Our consultations include a comprehensive discussion about all options available to you, both immediate and long term, and a clear plan of action based on your individual goals. We believe an informed patient with realistic expectations will be most satisfied with our treatments and results. Returning or established patients (defined as a person seen in our clinic in the last 12 months) who book their follow up appointments in advance will not incur a consultation fee. Consultation deposit of $150.00 will be required of returning patients not seen in the last 12 months. If the consultation fee is not used within 30 days, this will result in the forfeiture of the initial $150.00 deposit. 

Payment for treatment at Skintima MD is due at the time of service. Skintima MD accepts and prefers credit card payments. We DO NOT accept personal checks, business checks, or money orders. No exceptions.

Cancellation Policy

At Skintima MD we value your time as well as that of our providers and uphold a 24-hour cancellation/no show policy in place. As a courtesy to our physician, please provide a minimum of twenty-four (24) hours notice should you need to cancel or reschedule an appointment. Please call by 3pm on Friday for Monday appointment cancellations/reschedules. Failure to do so will result in forfeiture of the $150.00 appointment deposit or $100 no-show/late cancellation fee for returning patients. If you arrive more than ten (10) minutes late for your appointment, you may be required to reschedule to avoid disrupting other clients’ appointments.

Pricing & Prepayments Policy

Pricing for products and services is subject to change any time. 

Once prepaid, you have up to 1 year to redeem the purchased service(s). 

If there are any payment issues with a client’s credit or debit card or CareCredit – chargebacks, fraud issues, etc., we cannot accept credit or debit cards or CareCredit from the client and require payment in cash.

Returns & Refunds Policy

All services at Skintima MD are final sale. We do not offer refunds on any services rendered. We do not offer refunds on products purchased. However, if there is a documented allergic reaction, a product can be returned with the receipt within 30 days. Defective retail items can be exchanged for the same item within 14 days. We do not accept returns or exchanges on gift cards. There are no refunds on prepaid services. 

Child Policy

Here at Skintima MD, we firmly believe that when you take time for yourself and indulge in self care, you can go back with a refreshed mind and renewed spirit to continue caring for your little ones and family the best way possible. Therefore, we ask that you please make childcare arrangements before your appointments. We DO NOT provide services to patients under the age of 18 years old.

Pet Policy

For the health and safety of our clients, we have a No-Pets policy. Only working service animals are permitted.

Privacy Policy

Your privacy is essential to us at Skintima MD. The following outlines our privacy policy to help you understand how we collect, use, communicate, disclose, and use personal information.

Before or at the time of collecting personal information, we will identify the purposes for which information is collected. We will collect and use personal information solely to fulfill our specified purposes and for other compatible purposes. We will only retain personal information as long as necessary to fulfill the specified purposes. We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned. Personal data should be relevant to the purposes for which it is to be used and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.

We will protect personal information by reasonable security safeguards against loss or theft and unauthorized access, disclosure, copying, use, or modification. We will make readily available to customers information about our policies and practices relating to the management of personal information. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained.

You can permanently disable your account and remove your information from our database at any time by sending an email to skintimamd@gmail.com. You can see what information is deleted and what we continue to store after the account is disabled in our privacy policy.

These terms remain in effect after your account is disabled.

We collect information automatically as you navigate the site or through our analytics providers. We may store usage information such as the type of device you use to access our Website, including IP address, device ID, the pages you visit or request, links clicked, referring sites, user interactions, and your search terms. We also derive your location from your IP address.

Indemnification

You agree to defend, indemnify and hold harmless the Company, its affiliates, subsidiaries, and each of its and their respective directors, officers, shareholders, managers, employees, agents, partners, representatives, licensors, successors, and assigns (collectively, “Related Parties”) from any claim, demand, loss, award of damages, expense, or cost (including reasonable attorneys’ fees) that arises out of:

(a) Your use of, inability to use or access, or reliance on, the Platform or the Services, or any goods or services obtained therefrom;

(b) Your provision or receipt of a Treatment;

(c) Your travel in connection with the provision or receipt of a Treatment;

(d) Your interaction with any other User;

(e) Any claim that you violated any provision, term, condition, covenant, warranty, or representation in this Agreement;

(f) Any violation of this Agreement by you or any other person using your User Account, whether or not such usage is expressly authorized by you;

(g) Any harm to person or property resulting from your acts or omissions, whether such acts are intentional, negligent, or otherwise;

(h) The Company’s use, disclosure, or preservation of User Content; or

(i) Your violation of any rights of another, including intellectual property rights.